{"id":491143,"date":"2024-06-04T16:00:10","date_gmt":"2024-06-04T08:00:10","guid":{"rendered":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/491143.html"},"modified":"2024-06-04T16:00:12","modified_gmt":"2024-06-04T08:00:12","slug":"bpo%e9%a1%b9%e7%9b%ae%e5%a6%82%e4%bd%95%e6%9b%b4%e5%a5%bd%e7%9a%84%e7%ae%a1%e7%90%86","status":"publish","type":"post","link":"https:\/\/docs.pingcode.com\/ask\/ask-ask\/491143.html","title":{"rendered":"bpo\u9879\u76ee\u5982\u4f55\u66f4\u597d\u7684\u7ba1\u7406"},"content":{"rendered":"<p style=\"text-align:center\"><img decoding=\"async\" src=\"https:\/\/cdn-kb.worktile.com\/kb\/wp-content\/uploads\/2024\/04\/26125950\/bf9c4e05-20c7-4eec-9355-d9b3a884ab59.webp\" alt=\"bpo\u9879\u76ee\u5982\u4f55\u66f4\u597d\u7684\u7ba1\u7406\" \/><\/p>\n<p><p>BPO\uff08Business Process Outsourcing\uff09\u9879\u76ee\u7684\u66f4\u597d\u7ba1\u7406\uff0c\u5173\u952e\u5728\u4e8e<strong>\u660e\u786e\u9879\u76ee\u76ee\u6807\u3001\u4f18\u5316\u6d41\u7a0b\u3001\u5f3a\u5316\u6c9f\u901a\u3001\u6280\u672f\u652f\u6301\u3001\u4eba\u529b<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/58557.html\" target=\"_blank\">\u8d44\u6e90\u7ba1\u7406<\/a><\/strong>\u3002\u5176\u4e2d\uff0c<strong>\u4f18\u5316\u6d41\u7a0b<\/strong>\u662f\u6838\u5fc3\uff0c\u5b83\u6d89\u53ca\u5230\u91cd\u65b0\u8bbe\u8ba1\u4e1a\u52a1\u6d41\u7a0b\uff0c\u4ee5\u63d0\u9ad8\u6548\u7387\u548c\u51cf\u5c11\u6210\u672c\u3002\u4f8b\u5982\uff0c\u901a\u8fc7\u6d41\u7a0b\u6807\u51c6\u5316\u3001\u81ea\u52a8\u5316\u4ee5\u53ca\u6301\u7eed\u7684\u6d41\u7a0b\u6539\u8fdb\uff0c\u53ef\u4ee5\u663e\u8457\u63d0\u5347\u9879\u76ee\u7684\u8fd0\u4f5c\u6548\u7387\uff0c\u51cf\u5c11\u9519\u8bef\u7387\uff0c\u5e76\u786e\u4fdd\u9879\u76ee\u8d28\u91cf\u548c\u4e00\u81f4\u6027\u3002<\/p>\n<\/p>\n<p><h3>\u4e00\u3001\u660e\u786e\u9879\u76ee\u76ee\u6807<\/h3>\n<\/p>\n<p><p><strong>\u660e\u786e\u9879\u76ee\u76ee\u6807<\/strong> \u662f\u786e\u4fddBPO\u9879\u76ee\u6210\u529f\u7684\u9996\u8981\u6b65\u9aa4\u3002\u5728\u9879\u76ee\u542f\u52a8\u4e4b\u521d\uff0c\u4e0e\u5ba2\u6237\u5171\u540c\u5b9a\u4e49\u6e05\u6670\u7684\u4e1a\u52a1\u76ee\u6807\u548c\u671f\u671b\u3002\u8fd9\u4e9b\u76ee\u6807\u5e94\u5f53\u662f\u5177\u4f53\u3001\u53ef\u6d4b\u91cf\u7684\uff0c\u5e76\u4e14\u4e0e\u5ba2\u6237\u7684\u4e1a\u52a1\u6218\u7565\u7d27\u5bc6\u76f8\u8fde\u3002<\/p>\n<\/p>\n<ul>\n<li>\u8bbe\u5b9a\u53ef\u8861\u91cf\u7684\u5173\u952e\u7ee9\u6548\u6307\u6807\uff08KPIs\uff09\uff1a\u4f9d\u636e\u9879\u76ee\u76ee\u6807\uff0c\u8bbe\u5b9a\u4e00\u7cfb\u5217\u7684KPIs\uff0c\u7528\u4ee5\u91cf\u5316\u670d\u52a1\u63d0\u4f9b\u7684\u8d28\u91cf\u3001\u6548\u7387\u548c\u6548\u679c\u3002<\/li>\n<li>\u786e\u4fdd\u76ee\u6807\u4e0e\u4f01\u4e1a\u6218\u7565\u76f8\u4e00\u81f4\uff1a\u9879\u76ee\u7684\u76ee\u6807\u4e0d\u4ec5\u8981\u660e\u786e\uff0c\u8fd8\u8981\u786e\u4fdd\u4e0e\u5ba2\u6237\u7684\u957f\u671f\u6218\u7565\u4fdd\u6301\u4e00\u81f4\u3002<\/li>\n<\/ul>\n<p><h3>\u4e8c\u3001\u4f18\u5316\u6d41\u7a0b<\/h3>\n<\/p>\n<p><p><strong>\u4f18\u5316\u6d41\u7a0b<\/strong> \u662f\u63d0\u5347BPO<a href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/23316.html\" target=\"_blank\">\u9879\u76ee\u7ba1\u7406<\/a>\u6548\u7387\u7684\u6838\u5fc3\u3002\u901a\u8fc7\u7cbe\u76ca\u516d\u897f\u683c\u739b\u65b9\u6cd5\u7b49\u5de5\u5177\uff0c\u4e0d\u65ad\u4f18\u5316\u548c\u6539\u8fdb\u4e1a\u52a1\u6d41\u7a0b\uff0c\u4ee5\u8fbe\u5230\u66f4\u9ad8\u7684\u6548\u7387\u548c\u66f4\u4f4e\u7684\u9519\u8bef\u7387\u3002<\/p>\n<\/p>\n<ul>\n<li>\u5b9e\u65bd\u6d41\u7a0b\u6539\u8fdb\u8ba1\u5212\uff1a\u5b9a\u671f\u5ba1\u67e5\u548c\u8bc4\u4f30\u5f53\u524d\u6d41\u7a0b\u7684\u6709\u6548\u6027\uff0c\u5b9e\u65bd\u5fc5\u8981\u7684\u6539\u8fdb\u63aa\u65bd\u3002<\/li>\n<li>\u5f15\u5165\u81ea\u52a8\u5316\u6280\u672f\uff1a\u5229\u7528\u6280\u672f\u624b\u6bb5\uff0c\u5982\u4eba\u5de5\u667a\u80fd\uff08<a href=\"https:\/\/docs.pingcode.com\/blog\/59162.html\" target=\"_blank\">AI<\/a>\uff09\u548c<a href=\"https:\/\/docs.pingcode.com\/ask\/59192.html\" target=\"_blank\">\u673a\u5668\u5b66\u4e60<\/a>\uff0c\u81ea\u52a8\u5316\u91cd\u590d\u6027\u9ad8\u4e14\u8017\u65f6\u7684\u4efb\u52a1\u3002<\/li>\n<\/ul>\n<p><h3>\u4e09\u3001\u5f3a\u5316\u6c9f\u901a<\/h3>\n<\/p>\n<p><p><strong>\u5f3a\u5316\u6c9f\u901a<\/strong> \u662f\u786e\u4fddBPO\u9879\u76ee\u6d41\u7545\u8fd0\u884c\u7684\u5173\u952e\u3002\u65e0\u8bba\u662f\u5185\u90e8\u56e2\u961f\u8fd8\u662f\u4e0e\u5ba2\u6237\u4e4b\u95f4\u7684\u6c9f\u901a\uff0c\u90fd\u5e94\u5f53\u662f\u5b9a\u671f\u7684\u3001\u5f00\u653e\u7684\u548c\u900f\u660e\u7684\u3002<\/p>\n<\/p>\n<ul>\n<li>\u5efa\u7acb\u9ad8\u6548\u7684\u6c9f\u901a\u673a\u5236\uff1a\u786e\u4fdd\u6240\u6709\u9879\u76ee\u76f8\u5173\u65b9\u90fd\u80fd\u591f\u53ca\u65f6\u83b7\u5f97\u91cd\u8981\u4fe1\u606f\u548c\u66f4\u65b0\u3002<\/li>\n<li>\u9884\u9632\u548c\u89e3\u51b3\u51b2\u7a81\uff1a\u901a\u8fc7\u79ef\u6781\u7684\u6c9f\u901a\u7b56\u7565\uff0c\u9884\u9632\u6f5c\u5728\u7684\u51b2\u7a81\uff0c\u5e76\u8fc5\u901f\u89e3\u51b3\u5df2\u7ecf\u51fa\u73b0\u7684\u95ee\u9898\u3002<\/li>\n<\/ul>\n<p><h3>\u56db\u3001\u6280\u672f\u652f\u6301<\/h3>\n<\/p>\n<p><p><strong>\u6280\u672f\u652f\u6301<\/strong> \u5bf9\u4e8e\u63d0\u9ad8BPO\u9879\u76ee\u7684\u6548\u7387\u548c\u8d28\u91cf\u81f3\u5173\u91cd\u8981\u3002\u6295\u8d44\u4e8e\u5148\u8fdb\u7684\u4fe1\u606f\u6280\u672f\u53ef\u4ee5\u63d0\u5347\u670d\u52a1\u6c34\u5e73\uff0c\u51cf\u5c11\u4eba\u4e3a\u9519\u8bef\u3002<\/p>\n<\/p>\n<ul>\n<li>\u9009\u62e9\u5408\u9002\u7684\u6280\u672f\u5e73\u53f0\uff1a\u6839\u636e\u9879\u76ee\u9700\u6c42\u9009\u62e9\u6700\u9002\u5408\u7684\u6280\u672f\u89e3\u51b3\u65b9\u6848\uff0c\u786e\u4fdd\u6280\u672f\u5e73\u53f0\u7684\u7a33\u5b9a\u6027\u548c\u53ef\u6269\u5c55\u6027\u3002<\/li>\n<li>\u5b9a\u671f\u8fdb\u884c\u6280\u672f\u57f9\u8bad\uff1a\u4e3a\u56e2\u961f\u6210\u5458\u63d0\u4f9b\u5b9a\u671f\u7684\u6280\u672f\u57f9\u8bad\uff0c\u786e\u4fdd\u4ed6\u4eec\u80fd\u591f\u6709\u6548\u5730\u4f7f\u7528\u65b0\u5de5\u5177\u548c\u7cfb\u7edf\u3002<\/li>\n<\/ul>\n<p><h3>\u4e94\u3001\u4eba\u529b\u8d44\u6e90\u7ba1\u7406<\/h3>\n<\/p>\n<p><p><strong>\u4eba\u529b\u8d44\u6e90\u7ba1\u7406<\/strong> 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href=\"https:\/\/docs.pingcode.com\/blog\/project-management\/59535.html\" 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