Blog
Improve customer support efficiency and boost agent productivity effortlessly
10 Tips to Make a Website Customers Love
Your website is where your business lives, follow these tips to make
May 13, 2022
Customer Service Voice: The importance of tone of voice in customer service
“Handle them carefully, for words have more power than atom bombs.” —Pearl
May 2, 2022
Why Balancing Speed and Quality is Crucial for Customer Service Success
Speed and quality both play an important role in customer service. But
April 22, 2022
Customer Support: Help Desk Automation
Want to learn how you can use customer support automation to drive
April 12, 2022
“Happy to Help” and 5 alternatives!
In between Hollywood and your day-to-day social interactions, one thing is common.
April 4, 2022
8 Tips on How to Say No to Customers Professionally
Dealing with angry customers is everyday work for customer service and support
March 28, 2022
7 Game-Changing Best Practices for B2C Customer Service Excellence
Want to level up your B2C customer service experience? Follow these 7
March 14, 2022
What is Omnichannel Support?
What is Omnichannel customer support? Find out the benefits of omnichannel support
March 11, 2022
Managing Customer Expectations
Here’s how you can discover your customer expectations and manage them by
March 8, 2022
8 Types of Customer Support Data & How to Collect Them
Customer support data tells a lot about your business. Here are 8
March 7, 2022
Why Customer Support and Service aren’t the same?
If you’ve been using Customer support and customer service interchangeably for the
March 4, 2022
7 Ways to Make Most of Your Customer Support Data Effectively
Customer data is the single most valuable thing to a business. Customer
March 3, 2022
Fluent Support 1.5.5 Release: WhatsApp & Webhook Integration is Here!
Yaa! Here we are again with another update! Fluent Support 1.5.5 is
March 2, 2022
How to Calculate Customer Support Cost?
Customer support is essential for any business these days. Customers always stumble
February 28, 2022
Best Free Open Source Ticketing Systems
If you can’t pick which free help desk is right for you,
February 24, 2022
13 Poor Customer Service Examples and How to Fix Them
Customer support is the backbone of businesses. Here are 13 bad customer
February 23, 2022
Fluent Support 1.5.4: REST-API, Incoming WebHook, and more!
The next big update is here for Fluent Support. Strap into your
January 19, 2022
Fluent Support: Looking Back to 2021
Wow! We’re already halfway into December. 2021 is almost over. What an
December 15, 2021
Self Hosted Helpdesks for Customer Support
How often do you find yourself looking for a self-hosted help desk
December 10, 2021
Fluent Support 1.5.3 Release Note: New Features and Improvements
Here’s a brief overview of what the new update Fluent Support 1.5.3
December 2, 2021
Fluent Support: Objectives and Vision
In the past, customer support was an in-person kind of real-time interaction,
November 16, 2021