Every customer interaction starts or ends with a greeting. You can call greetings a staple part of any support interaction. Even though it may seem mind-boggling, Christmas greetings have become a minefield for businesses. <\/p>\n\n\n\n
The rhetoric is simple, if you consider it at face value. Christmas is the biggest celebration in Western culture. So, to add personalization, businesses try to engage customers by incorporating the holiday spirit. Given that, it only makes sense to use \u201cMerry Christmas\u201d to greet customers. This holds true whether it\u2019s a store, a website or a support ticket<\/a>.<\/p>\n\n\n\n And yet, the debate of \u201cMerry Christmas\u201d vs. \u201cHappy Holidays\u201d is one that\u2019s been concerning businesses across the US and EU for nearly a decade. Let\u2019s put that debate to rest\u2026.. at least for your business!<\/p>\n\n\n\n As Western businesses increasingly began to serve non-Christian customers it became quite evident that using \u201cMerry Christmas\u201d had a negative impact on customer engagement<\/a>. At one point, companies started noticing that the same message that engaged customers of one faith was dissociating customers of another.<\/p>\n\n\n\n The reality is pretty evident in this opinion piece<\/a> by NBC News!<\/p>\n\n\nHappy Holidays vs Merry Christmas<\/h2>\n\n\n\n