“Can you quote this list?”
Read the product list, match items and quantities, clarify gaps, and prepare an offer for approval.
- Customer’s product list
- Catalog match & business rules
- Quote draft for your team
Accuracy starts with a Knowledge Graph 
The AI chatbot for complex brands on Shopify.
An expert in what makes your brand different. Flyweight connects your products, domain knowledge and workflows to guide the right purchase and get things done.
We love complex brands. Show us what makes yours one.
Your catalog. Your expertise. Connected.
Your brand specialistSales & support · powered by Flyweight
Match products & variants Apply your business rules Prepare the sales-team handover
Quote brief preparedProduct list + quantities + conversation
For reviewAt work for 800+ brandswith more to explain.
One AI. Real expertise. Your complexity is
Your complexity is
our starting point.
For the purchase that needs advice.
The support question that needs context.
The next step that needs action.
01
Find the right product
Compatibility, specifications, use cases. Turn a vague question into a recommendation with a reason behind it.
Product decision intelligence02Get the next step done
Build a quote from a parts list. Retrieve an invoice. Connect the conversation to the systems that do the work.
B2B & ERP workflows03Bring in the right expert
A big machine, a custom request, a valuable opportunity. Give your sales team the brief and the full conversation.
Smart sales handoversProduct decisions, with a reason “It depends.”
“It depends.”
Now your AI knows on what.
Turn your team’s domain knowledge into a decision matrix: the questions to ask, the attributes to compare and the conditions a recommendation must meet.
- Ask the questions that change the recommendation.
- Match compatibility, specifications and customer needs.
- Ask for missing details. Hand over when an expert is needed.
“How do I connect my TV, soundbar and console?”
Check compatibilityApply your rules
Check an HDMI 2.1 eARC solution
Check eARC, 4K at 120 Hz and the supported formats against the actual device specifications.
Product attributes + technical documentation + your expertise
Products & variants Manuals & expertise Compatibility & rules
Your Knowledge GraphAll the details, connected.
The right part. The fitting variant.
The answer your customer needs.
The answer your customer needs.
Built for catalog complexity Millions of products.
Millions of products.
One brand expert.
Your Knowledge Graph connects products, variants, specifications, documentation and relationships. So the AI can find the fitting part even when the catalog is too large to browse manually.
Millionsof products
Tens of millionsof variants
We scope large-catalog imports, data preparation and connected systems around your requirements.
Explore large product catalogsYour process. Our solution. From a good answer
From a good answer
to a job done.
Connect your business rules and systems.
Choose what runs automatically and what
needs a person’s approval.
“I need my invoice.”
Verify the customer, retrieve the invoice from your connected ERP and provide it through your approved process.
- Verify identity & order
- Retrieve from connected ERP
- Provide the approved document
“We’re buying a big machine.”
Recognize a valuable opportunity. Collect requirements and route the qualified brief to your sales specialist.
- Recognize purchase intent
- Collect needs & contact details
- Hand over with full context
Examples of configured workflows. ERP access, quote generation and approvals depend on your integrations and business rules.
Four channels. One connected AI.
Your expertise, wherever customers need it.
Bring your product knowledge to chat, search, social messages and support tickets.
Live today
AI Chatbot
Turn your Shopify store into an AI chatbot that answers instantly, grounded in your store content.
See our AI Chatbot for Shopify
Live today
AI Search
AI-powered search that can replace your storefront search bar.
Explore AI sales & support
Instagram
WhatsApp
MessengerBeta
Social Media integration
Answer on Instagram, WhatsApp, and Messenger with the same on-brand AI, grounded in your store content.
Explore all ChannelsExample reply draft
Your order #1035 is being prepared. We’ll email you the tracking link after dispatch.
Beta
Ticket Copilot
Draft on-brand replies to support tickets right inside your help desk, grounded in your store content.
See how Copilot worksComplex brands. Familiar challenges.
Meet our customers This is our kind of business.
Sports recoveryConfidence before a considered purchase.
Recovery boots, pants and different systems. Help shoppers compare the options and understand which product fits their routine.
1 in 8 chats led to a saleRead the Reboots story
Construction & spare partsThe right part starts with the right machine.
Model numbers, original parts and alternatives. Product guidance needs to connect the machine to the component, then ask for missing details.
Machine → model → compatible partRead the Baumashop24 story
Professional fastenersA bolt is never just a bolt.
Thread, diameter, length, material and quantity all matter. Help trade buyers and individual customers narrow down a specification before they order.
Specification → material → quantityRead the FMW story
Audio & video technologyMake the whole setup work together.
A television, a soundbar, a console. Flyweight helps customers navigate HDMI products and setup questions using the brand’s product knowledge.
Devices → connections → setupRead the FeinTech storyReboots result from our published case study; outcomes vary by store and setup.
Trusted by 800+ leading brands on Shopify
4.8/5 · 126 reviews · Shopify App Store
Ice Barrel★★★★★
“Simply excellent.”
STAY SPICED !★★★★★
“We tested a few chatbots, and Flyweight AI is the one we truly recommend.”
Show original
Wir haben ein paar Chatbots geteste und Flyweight AI ist wirklich zu emfehlen.
Australian Bodycare★★★★★
Reducing avoidable returns with immediate post-purchase actions
Australian Bodycare →
Pullup & Dip★★★★★
“The Shopify integration is simple and the chatbot answers are outstanding. It doesn’t just advise on products, it routes support requests to exactly the right place.”
Show original
Wir testen die AI aktuell in unserem deutschen Shop: die Integration mit der Shopify App ist sehr einfach und die Qualität der Chatbot Antworten ist wirklich überragend! Uns ist besonders wichtig, dass der Chatbot nicht nur bei der Produktberatung unterstützt, sondern auch im Supportfall Kunden an die richtige Stelle weiterleitet. Zum Beispiel sollen Retourenanfragen direkt an unser Retourenportal geschickt werden, und alles andere an unseren WhatsApp-Support. Mit dem Routing in der App lässt sich das sehr einfach umsetzen.
Venen Engel★★★★★
“Setup was really straightforward and the result is convincing across the board. First-class support whenever we need custom solutions.”
Show original
Das Setup von Fly ist äußerst unkompliziert, und das Ergebnis überzeugt auf ganzer Linie. Alle wichtigen Designs können individuell angepasst werden, wodurch unsere Kunden bereits ab dem ersten Tag von der Live-Chat-Funktion profitieren. Darüber hinaus bietet Flyweight einen erstklassigen Kundenservice, der bei der Implementierung von Custom Routings oder anderen maßgeschneiderten Lösungen unterstützt. Vielen Dank für eure großartige Unterstützung!
VEYNOU★★★★★
“Our 24/7 concierge for selling jewelry, with the most natural AI conversations I’ve experienced. Setup was one click and the support was superb.”
Success stories
Real-world case studies of AI chatbots boosting conversions and reducing support workload - across industries and geographies.
Wellness & compression therapyHow Venen Engel’s Shopify AI Chatbot Achieves 90%+ Automated Support with Flyweight AI
How Venen Engel uses Flyweight AI on Shopify to answer questions about compression massage devices and automate routine customer support.
JewelleryHow Veynou Turns 1 in 10 Chats into High-Value Leads with Flyweight AI Chatbot on Shopify
How Veynou uses Flyweight AI on Shopify to advise customers about lab-grown diamond jewellery and turn conversations into qualified leads.
Garden & outdoorHow Natura Summarum Increased Shopify Sales by 8% with a Flyweight AI Chatbot
How Natura Summarum uses Flyweight AI on Shopify to answer questions about biological pond care and guide customers to its all-in-one solution.
Cycling & bike careHow Optimize Bike Converts 18% of Chats and Achieved 6,631% ROI with Flyweight AI on Shopify
How Optimize Bike uses Flyweight AI on Shopify to explain chain waxing, recommend bike-care products and support customers in German and English.
Diabetes accessoriesHow Zuckerschmuck Converts 14% of Chats into Sales with Empathetic, Multilingual AI
How Zuckerschmuck uses Flyweight AI on Shopify to offer empathetic, multilingual support for diabetes accessories and everyday product choices.
Garden & outdoorHow BioTeiGa Boosted Orders with a 4,632% ROI Using Flyweight AI Chatbot for Shopify
How BioTeiGa turns its pond-care knowledge into around-the-clock Shopify product advice and support with Flyweight AI.
Fits the way you already work Your stack.
Your stack.
Your specialist, everywhere.
Start with Shopify. Connect your knowledge, service tools and workflows. Your AI Chat, AI Search and connected channels share the same brand knowledge.
Commerce & knowledge
Shopify catalog, pages and policies. Connect support documentation and your specialist content.
The helpdesk your team knows
Ticket AI drafts in Gorgias, Zendesk and Freshdesk. Your team reviews and sends.
Ticket AI · BetaYour ERP, CRM & custom processes
Connect available APIs and Shopify Flow. We scope access, actions and approvals with you.
Plan your workflowWhere the details matter
For products that deserve an expert.
B2B, B2C, or both. Turn your specialist knowledge into better customer conversations.
Industry & spare parts
Machine models, part numbers, fit and specification.
Technology & electronics
Compatibility across devices, standards and connections.
Health & recovery
Product use, sizing and the questions an expert should handle.
Supplements & nutrition
Ingredients, dietary preferences and approved product information.
Beauty & personal care
Routines, product combinations and individual preferences.
Your specialist category
If your team says “it depends,” we should talk.
For sensitive or safety-critical questions, define approved content and when a qualified person should take over.
Frequently asked questions
What is an AI chatbot for complex brands?
Flyweight is an AI chatbot for B2C and B2B brands whose products and processes need specialist knowledge. It connects your Shopify catalog, documentation and business rules in a Knowledge Graph, then uses that context for product advice, support and configured workflows.
Does Flyweight work for both B2B and B2C?
Yes. Help an individual choose a product, guide a trade buyer through technical specifications, or collect a company’s requirements for a quote. Customer-specific prices, account data and approval steps need the appropriate connected systems and permissions.
How do we teach the AI our product decision logic?
Combine your product data and specialist content with decision trees and workflows. Define which questions to ask, which attributes determine a match, which conditions rule a product out, and when to ask for more information or involve your team. Test the scenarios before going live.
Can Flyweight handle millions of products and variants?
Flyweight’s Knowledge Graph is designed to process and prepare millions of products and tens of millions of variants. We scope the catalog structure, data sources, import process and retrieval requirements with you. A large custom catalog needs its own implementation plan.
Can the AI prepare B2B quotes or retrieve ERP invoices?
These can be configured as workflows with the required integrations. The AI can collect a product list, match items and quantities, and prepare a quote for review. For invoices, it verifies the customer and order before retrieving a document from the connected ERP. Available APIs, access controls and your approval rules determine what can run automatically.
When does the AI hand over to a person?
You define the triggers: a high-value machine purchase, a custom quote, a missing compatibility detail, a sensitive question or an explicit request for a person. The team receives the customer’s requirements and conversation context. Human takeovers and live chat are included free.
Which platforms and tools can we connect?
Shopify is the native starting point. Add specialist content and support knowledge, use Ticket AI in supported helpdesks such as Gorgias, Zendesk and Freshdesk, and connect workflows through Shopify Flow or available APIs. Ticket AI is in beta. We check the integration requirements for your ERP, CRM and custom systems during the demo.
What happens in a demo, and how do we get started?
Bring a difficult product question, a representative part of your catalog and a workflow you want to automate. We map the knowledge, decision rules, integrations and handovers together. Standard Shopify Preview can be ready in about 30 minutes; custom workflows and large-catalog projects are scoped separately. Free Preview and current paid plans are available on our pricing page.
For tutorials, guides and best practices visit our blog or watch our videos.
We love complex brands.
Bring us your hardest customer question.
Your catalog. Your workflows. Your next AI specialist.
Let’s map out what Flyweight can do for your brand.
Book a demo with us Talk through your use case with our team.