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The request exceeded the maximum allowed time, please try again. If the issue persists, please contact [email protected]. #487
Description
Activity
I'm also having issues directly reading STAC items via the API, so can confirm this isn't just a search issue. I get HTTP 504 errors
- Exponential backoff in place for requests
- Token caching and exponential backoff in place for SAS (although no token required at this point, I'm not loading any assets yet)
I'm having the same issue with the API, specifically when querying the "harmonized landsat sentinel-2" collections. When I query other collections such as "Sentinel-2 L2A" it works as expected.
I'm also having issues directly reading STAC items via the API, so can confirm this isn't just a search issue. I get HTTP 504 errors
- Exponential backoff in place for requests
- Token caching and exponential backoff in place for SAS (although no token required at this point, I'm not loading any assets yet)
I wonder if there's been a huge surge in traffic causing these issues. The frequency of these problems has been increasing over the past year
I'm having the same issue with the API, specifically when querying the "harmonized landsat sentinel-2" collections. When I query other collections such as "Sentinel-2 L2A" it works as expected.
We really need an official announcement from the support team. What exactly is causing these issues? I've already emailed them, but they still haven't gotten back to me
Reacted by gary-downforce, natborn2, Kristian Bodolai, Rémi Braun, Scott Henderson, Konrad Heidler, Ryan Stonebraker, Quinn Brencher and David SheanI'm also having issues directly reading STAC items via the API, so can confirm this isn't just a search issue. I get HTTP 504 errors
- Exponential backoff in place for requests
- Token caching and exponential backoff in place for SAS (although no token required at this point, I'm not loading any assets yet)
I wonder if there's been a huge surge in traffic causing these issues. The frequency of these problems has been increasing over the past year
It looks like Planetary Computer Pro recently went to general availability, so maybe that's it. Would be nice to have an update, or even a status page.
Same problem here. I use the API in a pipeline that automatically downloads images for specific defined tiles and then calculates NDVI for them. The last time I ran it (like a month ago), the pipeline was working fine, I got this error occasionally, but now I can only download the first few images and then get this error for the rest.
I tried making the tiles smaller (they're already small) and narrowing the time range, but nothing helped.
Description
Requests are consistently timing out with the error “The request exceeded the maximum allowed time”. This issue has been ongoing for 48 hours and occurs frequently, making the Planetary Computer service nearly unusable. This type of error also appears on the official website. I wonder if there's another surge in visit.
Error message
The request exceeded the maximum allowed time, please try again.
If the issue persists, please contact [email protected].
Steps to reproduce
planetary-computerSDK or direct request to/api/stac/v1/...endpoints);Expected behavior
Requests should complete successfully within a reasonable time, not time out consistently.
Actual behavior
The vast majority of requests fail due to exceeding the maximum allowed time. The service has been effectively unavailable for about 48 hours.
Environment
planetary-computer) / direct HTTP requestsAdditional context
Request for assistance
Please investigate the backend status of Planetary Computer, specifically:
Thank you.