An unknown error occured when logging in #342

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1. derkostka commented on Oct 16, 2016

   

   derkostka

   on Oct 16, 2016

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   Same happens on Nexus 7 (2013). No Login possible ...
2. AndyScherzinger commented on Oct 17, 2016

   

   AndyScherzinger

   on Oct 17, 2016

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   @derkostka do you see the same log entries?
   @Gerii do you use the same user/credentials on all the devices you mentioned or do they differ? What I can read from the log you provided is that while the client tried to read an expected JSON reply the server replied with a HTML webpage which leads to the error.

   @MorrisJobke @nickvergessen any idea what's happening here?
   cc @tobiasKaminsky
3. nickvergessen commented on Oct 17, 2016

   

   nickvergessen

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   Seems like an exception page is being printed. Can you have a look at the nextcloud server log?
4. Gerii commented on Oct 17, 2016

   

   Gerii

   on Oct 17, 2016

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   @AndyScherzinger The same account works on a different device. It seems to happen for every new account. So it's not device specific as I initially thought.
   @nickvergessen There is nothing which would hint at an error in the nextcloud.log on the server. (except a few entries where I mistyped the password of the test account I was using)
5. Gerii commented on Oct 17, 2016

   

   Gerii

   on Oct 17, 2016

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   I looked through the Apache access logs and I think that's one of the failed login attempts:

   192.168.0.128 - username [16/Oct/2016:16:42:38 +0200] "HEAD /owncloud/remote.php/webdav/ HTTP/1.1" 200 1391 "-" "Mozilla/5.0 (Android) ownCloud-android/1.3.1"
   192.168.0.128 - username [16/Oct/2016:16:42:40 +0200] "GET /owncloud/index.php/ocs/cloud/user?format=json HTTP/1.1" 302 1502 "-" "Mozilla/5.0 (Android) ownCloud-android/1.3.1"
   192.168.0.128 - username [16/Oct/2016:16:42:42 +0200] "GET /owncloud/index.php/apps/files/ HTTP/1.1" 200 43617 "-" "Mozilla/5.0 (Android) ownCloud-android/1.3.1"
   

   There is a 302 in there, so that explains the HTML site. I don't have a clue why it does this though.
6. Gerii

   changed the title [-]LG G4 - An unknown error occured when logging in[/-] [+]An unknown error occured when logging in[/+] on Oct 17, 2016
7. derkostka commented on Oct 17, 2016

   

   derkostka

   on Oct 17, 2016

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   @AndyScherzinger same error-log for me (i just copy the last lines here, the rest is exactly the same as above)

   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: org.json.JSONException: Value (JSONObject.java:160)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at org.json.JSONObject.(JSONObject.java:173)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at com.owncloud.android.lib.resources.users.GetRemoteUserInfoOperation.run(GetRemoteUserInfoOperation.java:77)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at com.owncloud.android.lib.common.operations.RemoteOperation.execute(RemoteOperation.java:136)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at com.owncloud.android.authentication.AuthenticatorAsyncTask.doInBackground(AuthenticatorAsyncTask.java:84)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at com.owncloud.android.authentication.AuthenticatorAsyncTask.doInBackground(AuthenticatorAsyncTask.java:41)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at android.os.AsyncTask$2.call(AsyncTask.java:295)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at java.util.concurrent.FutureTask.run(FutureTask.java:237)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:234)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1113)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:588)
   10-17 22:30:12.947 9655 16874 E GetRemoteUserInfoOperation: at java.lang.Thread.run(Thread.java:818)
8. nickvergessen commented on Oct 18, 2016

   

   nickvergessen

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   GET /owncloud/index.php/ocs/cloud/user?format=json

   This URL is wrong. The correct URL is ocs/v1.php/cloud/user?format=json and ocs/v2.php/cloud/user?format=json

   Can you check the redirects on your server?
9. AndyScherzinger commented on Oct 18, 2016

   

   AndyScherzinger

   on Oct 18, 2016

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   @nickvergessen .... hmmm, the client library uses the one mentioned:
   https://github.com/nextcloud/android-library/blob/master/src/com/owncloud/android/lib/resources/users/GetRemoteUserInfoOperation.java#L49

   --> private static final String OCS_ROUTE = "/index.php/ocs/cloud/user?format=json";

   which route would be save for Nextcloud and also let's say oC8.x? is it save to use v2?
10. AndyScherzinger

    added

    needs infoWaiting for info from user(s). Issues with this label will auto-stale.Waiting for info from user(s). Issues with this label will auto-stale.

    on Oct 18, 2016
11. AndyScherzinger commented on Oct 18, 2016

    

    AndyScherzinger

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    see also nextcloud/android-library#18
12. nickvergessen commented on Oct 18, 2016

    

    nickvergessen

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    ocs/v1.php/cloud/user?format=json is the route, since ever! index.php/ocs/ never worked (intended)
13. AndyScherzinger commented on Oct 18, 2016

    

    AndyScherzinger

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    @nickvergessen perfect :) --> https://github.com/nextcloud/android-library/pull/21/files#diff-edcf6967567594420549a81338e02d99R49 - will have to wait for jitpack to do the build/publish to test drive this for @tobiasKaminsky to do the review then 😃
14. AndyScherzinger commented on Oct 21, 2016

    

    AndyScherzinger

    on Oct 21, 2016

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    Hi @Gerii can you test our latest beta client release (can be installed in parallel to the regular app):
    https://f-droid.org/repository/browse/?fdfilter=com.nextcloud&fdid=com.nextcloud.android.beta

    It contains a fix for a login issue we found and which has been discussed in this issue, so this might solve your problem and will then also be integrated into the next regular/stable release 1.4.0
15. Gerii commented on Oct 21, 2016

    

    Gerii

    on Oct 21, 2016

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    I have already tested it, it's working now. Thanks!
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17. AndyScherzinger

    closed this as completedon Oct 21, 2016
18. Fade78 commented on Feb 16, 2017

    

    Fade78

    on Feb 16, 2017

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    Hello,

    I tried the client on google play, I tried the client on F-droid (1.4.1) and the beta client on F-droid (20170214) and I still have the "unknown" error. I'm on a Galaxy S5 Android 4.4.2.
19. tobiasKaminsky commented on Feb 17, 2017

    

    tobiasKaminsky

    on Feb 17, 2017

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    @Fade78 if you want you can write an email to android AT nextcloud DOT com with your server address and I will have a look, please refer to this issue.
20. unalignedcoder commented on Mar 11, 2017

    

    unalignedcoder

    on Mar 11, 2017

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    Same problem here. I just downloaded the app today from GooglePlay. It crashes upon login. Not sure it even logs in, as the login screen just suddenly disappears. I only tested this with my Samsung Note 3 with Android 4.4.2. NextCloud installed on the server via Scriptaculous.
21. tobiasKaminsky

    reopened this on Mar 18, 2017
22. unalignedcoder commented on Mar 26, 2017

    

    unalignedcoder

    on Mar 26, 2017

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    FYI... the last update 1.4.2 still has this problem. Funny thing, I can perfectly login and handle files via Solid Explorer.
23. tobiasKaminsky commented on May 12, 2017

    

    tobiasKaminsky

    on May 12, 2017

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    @unalignedcoder can you write to android at nextcloud dot com and give us your server address with a dummy test account?
24. eqyiel commented on Jun 12, 2017

    

    eqyiel

    on Jun 12, 2017

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    This is happening to me too, AFAICT these are the relevant lines from logcat:

    06-12 12:41:01.218 12318  6997 D OwnCloudClient #19: REQUEST GET /ocs/v1.php/cloud/user
    06-12 12:41:02.245 12318  6997 W HttpMethodBase: Going to buffer response body of large or unknown size. Using getResponseBodyAsStream instead is recommended.
    06-12 12:41:02.248 12318  6997 D GetRemoteUserInfoOperation: Successful response: {"ocs":{"meta":{"status":"failure","statuscode":998,"message":"Invalid query, please check the syntax. API specifications are here: http:\/\/www.freedesktop.org\/wiki\/Specifications\/open-collaboration-services. DEBUG OUTPUT:\n"},"data":[]}}
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation: Exception while getting OC user information
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation: org.json.JSONException: Value [] at data of type org.json.JSONArray cannot be converted to JSONObject
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at org.json.JSON.typeMismatch(JSON.java:100)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at org.json.JSONObject.getJSONObject(JSONObject.java:613)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at com.owncloud.android.lib.resources.users.GetRemoteUserInfoOperation.run(GetRemoteUserInfoOperation.java:79)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at com.owncloud.android.lib.common.operations.RemoteOperation.execute(RemoteOperation.java:136)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at com.owncloud.android.authentication.AuthenticatorAsyncTask.doInBackground(AuthenticatorAsyncTask.java:84)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at com.owncloud.android.authentication.AuthenticatorAsyncTask.doInBackground(AuthenticatorAsyncTask.java:41)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at android.os.AsyncTask$2.call(AsyncTask.java:305)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at java.util.concurrent.FutureTask.run(FutureTask.java:237)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at android.os.AsyncTask$SerialExecutor$1.run(AsyncTask.java:243)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1133)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:607)
    06-12 12:41:02.260 12318  6997 E GetRemoteUserInfoOperation:    at java.lang.Thread.run(Thread.java:761)
    
25. AndyScherzinger

    removed this from the Nextcloud App 1.4.0 milestone on Jun 12, 2017
26. tobiasKaminsky commented on Jun 21, 2017

    

    tobiasKaminsky

    on Jun 21, 2017

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    @eqyiel can you create us a test account and mail it to android at nextcloud dot com with a reference to this issue?
27. tobiasKaminsky

    added

    needs infoWaiting for info from user(s). Issues with this label will auto-stale.Waiting for info from user(s). Issues with this label will auto-stale.

    on Jun 21, 2017
28. eqyiel commented on Jun 25, 2017

    

    eqyiel

    on Jun 25, 2017

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    @tobiasKaminsky sent
29. tobiasKaminsky commented on Jul 25, 2017

    

    tobiasKaminsky

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    @eqyiel
    According to my emails the problem was due to a missing endpoint and can be fixed on server side.
    If this bug is still valid, please re-open with more details.

    👍React with 👍1Reacted by eqyiel
30. tobiasKaminsky

    closed this as completedon Jul 25, 2017
31. eqyiel commented on Jul 25, 2017

    

    eqyiel

    on Jul 25, 2017

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    @tobiasKaminsky Indeed, thank you!