According to the changelog https://nextcloud.com/changelog/#latest20 there were some efforts to fix the pdf file behavior.
Unfortunately this did not help.
Is this the first time you've seen this error?: Y
Steps to replicate it:
- I do not know :-( Uploading a PDF with
€ character in the filename works flawless
Expected behaviour
- Opening/Synchronizing/Downloading the file works
Actual behaviour
- Firefox/Chrome:
- Error message when trying to display the pdf in the browser:
- Android Client (Nextcloud 3.15.0):
- When accessing the file by the Android Client nothing happens. Instead I get a notification that the server is in "maintenance mode" which is not true.
- Windows client (Nextcloud 3.1.2) logs this:
2021-02-16 17:14:23:551 [ info nextcloud.gui.activity ]: Activity/Notification/Error successfully dismissed: "Server replied \"503 Service Unavailable\" to \"GET https://XXX:8443/remote.php/dav/files/XXX/Documents/Vertraege/Versicherungen/XXX/XXX/XXX/SBU_XXX€_XXX.pdf\""
The pdf file contains a € character and the upper folders contain some german umlauts (like ä,ü,ö)
At the end I added some additional screenshots which might provide some useful information.
Displaying the filename in bash by ls -lah: (strange the "€" is displayed as "?")
Server configuration
Operating system: docker:stable
Web server: docker:stable
Database: sqlite
PHP version: docker:stable
Nextcloud version: 20.0.7
Updated from an older Nextcloud/ownCloud or fresh install: updated from owncloud some time ago
Where did you install Nextcloud from: docker:stable
The output of your Apache/nginx/system log in /var/log/____:
I do not have any apache/nginx/system logs
Signing status:
Signing status
No errors have been found.
Nextcloud configuration:
Config report
$CONFIG = array (
'instanceid' => 'XXX',
'passwordsalt' => 'XXX',
'secret' => 'XXX',
'trusted_domains' =>
array (
0 => 'localhost',
1 => 'XXX',
),
'datadirectory' => '/var/www/owncloud/data',
'dbtype' => 'sqlite3',
'version' => '20.0.7.1',
'logtimezone' => 'UTC',
'installed' => true,
'memcache.local' => '\\OC\\Memcache\\APCu',
'appstore.experimental.enabled' => true,
'maintenance' => false,
'theme' => '',
'loglevel' => 0,
'updatechecker' => false,
'enable_previews' => true,
'updater.release.channel' => 'stable',
'overwriteprotocol' => 'https',
'overwrite.cli.url' => 'https://XXX:8443',
'updater.secret' => 'XXX',
);
Are you using external storage, if yes which one: none
Are you using encryption: no
Are you using an external user-backend, if yes which one: no
Client configuration
Browser: Firefox 85.0.2
Operating system: Windows 10
Logs
Nextcloud log (data/nextcloud.log)
Nextcloud log
The output of your Nextcloud log in **Admin > Logging**:
[PHP] Error: Error: fopen(/var/www/owncloud/data/XXX/files/Documents/Vertraege/Versicherungen/XXX/XXX/XXX/SBU_XXX€_XXX.pdf): failed to open stream: No such file or directory at /var/www/html/lib/private/Files/Storage/Local.php#355 at <>
- <>
OC\Log\ErrorHandler::onError(2, "fopen(/var/www/ ... y", "/var/www/html/l ... p", 355, {path: "files/Do ... "})
- /var/www/html/lib/private/Files/Storage/Local.php line 355
fopen("/var/www/ownclo ... f", "r")
- /var/www/html/lib/private/Files/Storage/Wrapper/Wrapper.php line 300
OC\Files\Storage\Local->fopen("files/Documents ... f", "r")
- /var/www/html/lib/private/Files/View.php line 1165
OC\Files\Storage\Wrapper\Wrapper->fopen("files/Documents ... f", "r")
- /var/www/html/lib/private/Files/View.php line 1001
OC\Files\View->basicOperation("fopen", "/Documents/Vert ... f", ["read"], "r")
- /var/www/html/apps/dav/lib/Connector/Sabre/File.php line 434
OC\Files\View->fopen("Documents/Vertr ... f", "r")
- /var/www/html/3rdparty/sabre/dav/lib/DAV/CorePlugin.php line 90
OCA\DAV\Connector\Sabre\File->get()
- /var/www/html/3rdparty/sabre/event/lib/WildcardEmitterTrait.php line 89
Sabre\DAV\CorePlugin->httpGet(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
- /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php line 474
Sabre\DAV\Server->emit("method:GET", [Sabre\HTTP\Requ ... }])
- /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php line 251
Sabre\DAV\Server->invokeMethod(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
- /var/www/html/3rdparty/sabre/dav/lib/DAV/Server.php line 319
Sabre\DAV\Server->start()
- /var/www/html/apps/dav/lib/Server.php line 332
Sabre\DAV\Server->exec()
- /var/www/html/apps/dav/appinfo/v2/remote.php line 35
OCA\DAV\Server->exec()
- /var/www/html/remote.php line 167
require_once("/var/www/html/a ... p")
GET /remote.php/dav/files/XXX/Documents/Vertraege/Versicherungen/XXX%C3%A4XXX_XXX/XXX/XXX/SBU_XXX%E2%82%AC_XXX.pdf
from 172.17.0.1 by XXX at 2021-02-15T20:57:11+00:00
Browser log
Browser log
network analysis:
Request:
GET https://XXX:8443/remote.php/dav/files/XXX/Documents/Vertraege/Versicherungen/XXX%C3%A4XXX/XXX/XXX/SBU_XXX%E2%82%AC_XXX.pdf
Response header:
HTTP/2 503 Service Unavailable
server: nginx
date: Tue, 16 Feb 2021 16:28:11 GMT
content-type: text/html; charset=UTF-8
referrer-policy: no-referrer
x-content-type-options: nosniff
x-download-options: noopen
x-frame-options: SAMEORIGIN
x-permitted-cross-domain-policies: none
x-robots-tag: none
x-xss-protection: 1; mode=block
x-powered-by: PHP/7.4.15
expires: Thu, 19 Nov 1981 08:52:00 GMT
cache-control: no-store, no-cache, must-revalidate
pragma: no-cache
content-security-policy: default-src 'none';base-uri 'none';manifest-src 'self';script-src 'self';style-src 'self' 'unsafe-inline';img-src 'self' data: blob:;font-src 'self' data:;connect-src 'self';media-src 'self';frame-ancestors 'self';form-action 'self'
strict-transport-security: max-age=15768000; includeSubdomains; preload
X-Firefox-Spdy: h2
FYI: I created a forum post for this too: https://help.nextcloud.com/t/unable-to-open-synchronize-pdf-files-with-special-characters-changelog-298/108000
According to the changelog https://nextcloud.com/changelog/#latest20 there were some efforts to fix the pdf file behavior.
Unfortunately this did not help.
Is this the first time you've seen this error?: Y
Steps to replicate it:
€character in the filename works flawlessExpected behaviour
Actual behaviour
The pdf file contains a
€character and the upper folders contain some german umlauts (likeä,ü,ö)At the end I added some additional screenshots which might provide some useful information.
Displaying the filename in bash by
ls -lah: (strange the "€" is displayed as "?")Server configuration
Operating system: docker:stable
Web server: docker:stable
Database: sqlite
PHP version: docker:stable
Nextcloud version: 20.0.7
Updated from an older Nextcloud/ownCloud or fresh install: updated from owncloud some time ago
Where did you install Nextcloud from: docker:stable
The output of your Apache/nginx/system log in
/var/log/____:I do not have any apache/nginx/system logs
Signing status:
Signing status
No errors have been found.Nextcloud configuration:
Config report
$CONFIG = array ( 'instanceid' => 'XXX', 'passwordsalt' => 'XXX', 'secret' => 'XXX', 'trusted_domains' => array ( 0 => 'localhost', 1 => 'XXX', ), 'datadirectory' => '/var/www/owncloud/data', 'dbtype' => 'sqlite3', 'version' => '20.0.7.1', 'logtimezone' => 'UTC', 'installed' => true, 'memcache.local' => '\\OC\\Memcache\\APCu', 'appstore.experimental.enabled' => true, 'maintenance' => false, 'theme' => '', 'loglevel' => 0, 'updatechecker' => false, 'enable_previews' => true, 'updater.release.channel' => 'stable', 'overwriteprotocol' => 'https', 'overwrite.cli.url' => 'https://XXX:8443', 'updater.secret' => 'XXX', );Are you using external storage, if yes which one: none
Are you using encryption: no
Are you using an external user-backend, if yes which one: no
Client configuration
Browser: Firefox 85.0.2
Operating system: Windows 10
Logs
Nextcloud log (data/nextcloud.log)
Nextcloud log
The output of your Nextcloud log in **Admin > Logging**: [PHP] Error: Error: fopen(/var/www/owncloud/data/XXX/files/Documents/Vertraege/Versicherungen/XXX/XXX/XXX/SBU_XXX€_XXX.pdf): failed to open stream: No such file or directory at /var/www/html/lib/private/Files/Storage/Local.php#355 at <>OC\Log\ErrorHandler::onError(2, "fopen(/var/www/ ... y", "/var/www/html/l ... p", 355, {path: "files/Do ... "})
fopen("/var/www/ownclo ... f", "r")
OC\Files\Storage\Local->fopen("files/Documents ... f", "r")
OC\Files\Storage\Wrapper\Wrapper->fopen("files/Documents ... f", "r")
OC\Files\View->basicOperation("fopen", "/Documents/Vert ... f", ["read"], "r")
OC\Files\View->fopen("Documents/Vertr ... f", "r")
OCA\DAV\Connector\Sabre\File->get()
Sabre\DAV\CorePlugin->httpGet(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
Sabre\DAV\Server->emit("method:GET", [Sabre\HTTP\Requ ... }])
Sabre\DAV\Server->invokeMethod(Sabre\HTTP\Request {}, Sabre\HTTP\Response {})
Sabre\DAV\Server->start()
Sabre\DAV\Server->exec()
OCA\DAV\Server->exec()
require_once("/var/www/html/a ... p")
GET /remote.php/dav/files/XXX/Documents/Vertraege/Versicherungen/XXX%C3%A4XXX_XXX/XXX/XXX/SBU_XXX%E2%82%AC_XXX.pdf
from 172.17.0.1 by XXX at 2021-02-15T20:57:11+00:00
Browser log
Browser log
network analysis: Request: GET https://XXX:8443/remote.php/dav/files/XXX/Documents/Vertraege/Versicherungen/XXX%C3%A4XXX/XXX/XXX/SBU_XXX%E2%82%AC_XXX.pdfResponse header:
HTTP/2 503 Service Unavailable
server: nginx
date: Tue, 16 Feb 2021 16:28:11 GMT
content-type: text/html; charset=UTF-8
referrer-policy: no-referrer
x-content-type-options: nosniff
x-download-options: noopen
x-frame-options: SAMEORIGIN
x-permitted-cross-domain-policies: none
x-robots-tag: none
x-xss-protection: 1; mode=block
x-powered-by: PHP/7.4.15
expires: Thu, 19 Nov 1981 08:52:00 GMT
cache-control: no-store, no-cache, must-revalidate
pragma: no-cache
content-security-policy: default-src 'none';base-uri 'none';manifest-src 'self';script-src 'self';style-src 'self' 'unsafe-inline';img-src 'self' data: blob:;font-src 'self' data:;connect-src 'self';media-src 'self';frame-ancestors 'self';form-action 'self'
strict-transport-security: max-age=15768000; includeSubdomains; preload
X-Firefox-Spdy: h2
FYI: I created a forum post for this too: https://help.nextcloud.com/t/unable-to-open-synchronize-pdf-files-with-special-characters-changelog-298/108000