It takes forever to upload in web UI

Steps to reproduce

Upload a file i web UI
Upload a file with the client
Notice the difference in time

Expected behaviour

It should be equally fast in web UI as with the client

Actual behaviour

Uploading a file in web UI results in two things:

It takes forever for some strange reason
The countdown is waaay off in web UI, while in the client it is accurate

Server configuration

Operating system: Linux cloud.techandme.se 4.4.0-81-generic #104-Ubuntu SMP Wed Jun 14 08:17:06 UTC 2017 x86_64

Web server: Apache/2.4.18 (Ubuntu) (apache2handler)

Database: mysql 5.7.18

PHP version: 7.0.18-0ubuntu0.16.04.1
Modules loaded: Core, date, libxml, openssl, pcre, zlib, filter, hash, Reflection, SPL, session, standard, apache2handler, mysqlnd, PDO, xml, calendar, ctype, curl, dom, mbstring, fileinfo, ftp, gd, gettext, iconv, imap, intl, json, ldap, exif, mcrypt, mysqli, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, readline, redis, shmop, SimpleXML, smbclient, sockets, sqlite3, sysvmsg, sysvsem, sysvshm, tokenizer, wddx, xmlreader, xmlwriter, xsl, zip, libsmbclient, Zend OPcache

Nextcloud version: 12.0.0 - 12.0.0.29

Updated from an older Nextcloud/ownCloud or fresh install:

Where did you install Nextcloud from:

Signing status:

Signing status

[]

List of activated apps:

App list

Enabled:
 - activity: 2.5.2
 - admin_notifications: 1.0.0
 - bruteforcesettings: 1.0.2
 - calendar: 1.5.3
 - comments: 1.2.0
 - contacts: 1.5.3
 - dav: 1.3.0
 - federatedfilesharing: 1.2.0
 - federation: 1.2.0
 - files: 1.7.2
 - files_downloadactivity: 1.1.1
 - files_external: 1.3.0
 - files_pdfviewer: 1.1.1
 - files_sharing: 1.4.0
 - files_texteditor: 2.4.1
 - files_trashbin: 1.2.0
 - files_versions: 1.5.0
 - files_videoplayer: 1.1.0
 - firstrunwizard: 2.1
 - gallery: 17.0.0
 - impersonate: 1.0.1
 - issuetemplate: 0.2.1
 - logreader: 2.0.0
 - lookup_server_connector: 1.0.0
 - mail: 0.6.4
 - nextcloud_announcements: 1.1
 - notes: 2.2.0
 - notifications: 2.0.0
 - oauth2: 1.0.5
 - ocsms: 1.12.0
 - ownnote: 1.08
 - password_policy: 1.2.2
 - previewgenerator: 1.0.6
 - provisioning_api: 1.2.0
 - qownnotesapi: 17.5.0
 - richdocuments: 1.12.33
 - serverinfo: 1.2.0
 - sharebymail: 1.2.0
 - socialsharing_diaspora: 1.0.1
 - socialsharing_email: 1.0.1
 - socialsharing_facebook: 1.0.1
 - socialsharing_googleplus: 1.0.1
 - socialsharing_twitter: 1.0.1
 - spreed: 2.0.1
 - survey_client: 1.0.0
 - systemtags: 1.2.0
 - theming: 1.3.0
 - twofactor_backupcodes: 1.1.1
 - twofactor_totp: 1.3.0
 - updatenotification: 1.2.0
 - workflowengine: 1.2.0

Disabled:
 - admin_audit
 - encryption
 - external
 - files_accesscontrol
 - files_automatedtagging
 - files_retention
 - user_external
 - user_ldap
 - user_saml

The content of config/config.php:

Config report

{
    "updatechecker": false,
    "passwordsalt": "***REMOVED SENSITIVE VALUE***",
    "secret": "***REMOVED SENSITIVE VALUE***",
    "trusted_domains": [
        "localhost",
        "192.168.4.111",
        "cloud.techandme.se",
        "office.techandme.se"
    ],
    "datadirectory": "\/var\/ncdata",
    "overwrite.cli.url": "https:\/\/cloud.techandme.se\/",
    "dbtype": "mysql",
    "version": "12.0.0.29",
    "dbname": "owncloud_db",
    "dbhost": "localhost",
    "dbtableprefix": "oc_",
    "dbuser": "***REMOVED SENSITIVE VALUE***",
    "dbpassword": "***REMOVED SENSITIVE VALUE***",
    "logtimezone": "Europe\/Stockholm",
    "installed": true,
    "instanceid": "oc7aii0tkiol",
    "appstore.experimental.enabled": "true",
    "mail_smtpmode": "smtp",
    "mail_smtpauth": 1,
    "mail_smtpport": "587",
    "mail_smtphost": "mail.citynetwork.se",
    "mail_smtpauthtype": "LOGIN",
    "mail_from_address": "no-reply",
    "mail_domain": "techandme.se",
    "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
    "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
    "allowZipDownload": true,
    "session_lifetime": 1800,
    "forcessl": true,
    "logfile": "\/var\/log\/nfs-share\/nextcloud.log",
    "loglevel": 2,
    "memcache.local": "\\OC\\Memcache\\Redis",
    "filelocking.enabled": true,
    "memcache.distributed": "\\OC\\Memcache\\Redis",
    "memcache.locking": "\\OC\\Memcache\\Redis",
    "redis": {
        "host": "\/var\/run\/redis\/redis.sock",
        "port": 0,
        "timeout": 0,
        "dbindex": 0
    },
    "trusted_proxies": [
        [
            "192.168.4.201"
        ]
    ],
    "forwarded_for_headers": [
        "HTTP_X_FORWARDED",
        "HTTP_FORWARDED_FOR"
    ],
    "maintenance": false,
    "mail_smtpsecure": "tls",
    "htaccess.RewriteBase": "\/",
    "theme": "",
    "updater.release.channel": "stable",
    "mysql.utf8mb4": true
}

Are you using external storage, if yes which one: Array
(
[0] => \OC\Files\Storage\Local
[1] => \OCA\Files_External\Lib\Storage\FTP
[2] => \OC\Files\Storage\DAV
[3] => \OCA\Files_External\Lib\Storage\OwnCloud
[4] => \OCA\Files_External\Lib\Storage\SFTP
[5] => \OCA\Files_External\Lib\Storage\AmazonS3
[6] => \OCA\Files_External\Lib\Storage\Dropbox
[7] => \OCA\Files_External\Lib\Storage\Google
[8] => \OCA\Files_External\Lib\Storage\Swift
[9] => \OCA\Files_External\Lib\Storage\SFTP
[10] => \OCA\Files_External\Lib\Storage\SMB
[11] => \OCA\Files_External\Lib\Storage\SMB
)

Are you using encryption: no

Are you using an external user-backend, if yes which one: LDAP/ActiveDirectory/Webdav/...

Client configuration

Browser: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Ubuntu Chromium/58.0.3029.110 Chrome/58.0.3029.110 Safari/537.36

Operating system:

Logs

Web server error log

``` Insert your webserver log here ```

Nextcloud log (data/nextcloud.log)

Nextcloud log

``` Insert your Nextcloud log here ```

Browser log

``` Insert your browser log here, this could for example include:

a) The javascript console log
b) The network log
c) ...
```

We improved a lot here is this still the case with 13?

In 13.0.0beta3 it doesn't even upload and gives: TypeError: response is undefined

https://developer.mozilla.org/sv-SE/docs/Web/JavaScript/Reference/Errors/Unexpected_type?utm_source=mozilla&utm_medium=firefox-console-errors&utm_campaign=default

Tried both with upload button and drag&drop

@danxuliu

cc @danxuliu @rullzer @ChristophWurst

Btw, switched to PostgreSQL (9.6) since posting this issue, still same behaviour as on MySQL.

I can upload just fine here.

Does it fail for all files you throw at it?

Just checked a bit closer and this is the most recent logoutput:

Please edit the lines

{"reqId":"ACrwUL5PMH3p5QpfaKpp","level":4,"time":"2017-12-19T20:04:38+01:00","remoteAddr":"192.168.4.201","user":"[email protected]","app":"webdav","method":"MKCOL","url":"\/remote.php\/dav\/uploads\/daniel%2540en0ch.se\/web-file-upload-e54cb781b4244afb5756efd997d3ecdd-1513710278340","message":"Exception: {\"Exception\":\"Sabre\\\\DAV\\\\Exception\\\\Conflict\",\"Message\":\"Parent node does not exist\",\"Code\":0,\"Trace\":\"#0 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/CorePlugin.php(590): Sabre\\\\DAV\\\\Server->createCollection('uploads\\\/daniel%...', Object(Sabre\\\\DAV\\\\MkCol))\\n#1 [internal function]: Sabre\\\\DAV\\\\CorePlugin->httpMkcol(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#2 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/event\\\/lib\\\/EventEmitterTrait.php(105): call_user_func_array(Array, Array)\\n#3 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(479): Sabre\\\\Event\\\\EventEmitter->emit('method:MKCOL', Array)\\n#4 \\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php(254): Sabre\\\\DAV\\\\Server->invokeMethod(Object(Sabre\\\\HTTP\\\\Request), Object(Sabre\\\\HTTP\\\\Response))\\n#5 \\\/var\\\/www\\\/nextcloud\\\/apps\\\/dav\\\/lib\\\/Server.php(281): Sabre\\\\DAV\\\\Server->exec()\\n#6 \\\/var\\\/www\\\/nextcloud\\\/apps\\\/dav\\\/appinfo\\\/v2\\\/remote.php(35): OCA\\\\DAV\\\\Server->exec()\\n#7 \\\/var\\\/www\\\/nextcloud\\\/remote.php(164): require_once('\\\/var\\\/www\\\/nextcl...')\\n#8 {main}\",\"File\":\"\\\/var\\\/www\\\/nextcloud\\\/3rdparty\\\/sabre\\\/dav\\\/lib\\\/DAV\\\/Server.php\",\"Line\":1167}","userAgent":"Mozilla\/5.0 (X11; Ubuntu; Linux x86_64; rv:57.0) Gecko\/20100101 Firefox\/57.0","version":"13.0.0.8"}

Small files are good, but not files over a few MB.

Same error in 13.0.0beta4. Files over a few MB won't upload. (No it isn't upload_max that's the problem here)

so it seems something fishy is going on in the uploads endpoint.

what is your user backend?
what is your userid?
did you use your e-mail to login?

I think I have a fix. PR incomming.

@rullzer

@rullzer I think you fixed it, without testing it seems you cached the correct bug. My username is [email protected] and your description in the PR nails my issue.

I'l test the PR when I come home.

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It takes forever to upload in web UI #5574

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

Metadata

Assignees

Labels

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It takes forever to upload in web UI #5574

Description

Steps to reproduce

Expected behaviour

Actual behaviour

Server configuration

Client configuration

Logs

Web server error log

Nextcloud log (data/nextcloud.log)

Browser log

Activity

MorrisJobke commented on Dec 19, 2017

enoch85 commented on Dec 19, 2017

MorrisJobke commented on Dec 19, 2017

enoch85 commented on Dec 19, 2017

rullzer commented on Dec 19, 2017

enoch85 commented on Dec 19, 2017

enoch85 commented on Jan 9, 2018

rullzer commented on Jan 9, 2018

rullzer commented on Jan 10, 2018

enoch85 commented on Jan 10, 2018

Metadata

Metadata

Assignees

Labels

Type

Projects

Milestone

Relationships

Development

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