Terms of Service

1. What we offer

• Free plugins: NiroCache, NiroRoadmap, NiroSitemap and the free NiroHelp plugin, distributed through WordPress.org.
• Paid plans: NiroHelp Starter, Growth and Agency, sold monthly, yearly or as a one-time lifetime purchase. Paid plans add AI features that run on NiroHelp Cloud, plus priority support.
• NiroHelp Cloud: the hosted service that indexes your help articles and generates AI answers for your site.

2. Plugin software license

Our WordPress plugins are licensed under the GNU General Public License, version 2 or later (GPL). Nothing in these terms limits your rights under the GPL for the plugin code itself.

A paid license gives you access to NiroHelp Cloud, AI credits, updates for paid features and priority support for the number of sites in your plan. Those services, and our names and logos, are not covered by the GPL.

3. Your account

Give us accurate information, keep your login and license keys secure, and tell us if you think someone else is using them. You are responsible for what happens under your account.

4. Plans, billing and renewals

• Prices are shown at checkout. Taxes may be added where required.
• Monthly and yearly plans renew automatically at the end of each period, charged to your saved payment method, until you cancel.
• You can cancel at any time in my.nirosuite.com. Your plan keeps working until the end of the period you have paid for, then does not renew.
• If a renewal payment fails, we may give you a short grace period to update your payment method before paid features stop.
• We may change prices for future periods. We will tell you before a new price applies to your renewal, and you can cancel before it does.

5. Lifetime plans

A lifetime plan is a single payment with no renewals. It includes monthly AI credits for three years from purchase; after that the AI features pause unless you add credits or change plans, and the rest of the license keeps working.

"Lifetime" means the lifetime of the product: your license stays active for as long as we sell and maintain NiroHelp.

6. AI credits and trials

• Each plan includes a monthly allowance of AI credits. One credit is one AI answer, such as a chatbot reply, an auto-responder reply or a copilot question.
• Credits reset on the 1st of each month and do not roll over. When they run out, only the AI features pause until the next reset; the rest of the plugin keeps working.
• A free trial of the AI features, where offered, is available once per site and ends when its credits or time limit run out, whichever comes first.

7. Sites and license keys

Each plan covers a set number of sites. You can move a license from one site to another. Do not share, resell or publish your license key, or use it on more sites than your plan allows.

8. Refunds

Every paid plan has a 30-day money-back guarantee. The details are in our Refund Policy.

9. Acceptable use

You agree not to:

• use our services for anything unlawful, or to send spam, malware or content that infringes others' rights;
• try to break, overload, scrape or get around the limits or security of NiroHelp Cloud or our websites;
• resell or rent access to NiroHelp Cloud, or use it to build a competing service;
• use the AI features to generate content that is unlawful, harmful or deceptive.

We may suspend access to paid services that are being used in breach of these terms. Where practical, we will tell you first and give you a chance to fix it.

10. Your content and your customers

You own your content: your help articles, tickets and the conversations on your site. You give us permission to process it only as needed to provide NiroHelp Cloud to you, as described in our Privacy Policy.

You are responsible for having the right to send this content to us, for telling your own visitors and customers how their data is used, including that AI answers are processed by third-party AI providers, and for meeting the privacy laws that apply to your site.

11. AI-generated answers

AI answers are generated automatically from your content and can be wrong or incomplete. Review how the AI features behave on your site, and do not rely on them for legal, medical, financial or other decisions where an error could cause harm. You are responsible for answers shown to your customers.

12. Support

Support is available at support.nirosuite.com. Free users get community support; paid plans include priority email support, and the Agency plan also includes voice calls. We aim to help quickly but do not guarantee specific response times or uptime.

13. Changes to our services

We improve our products all the time, which means features can change. If we discontinue a paid service, we will give reasonable notice and, for prepaid periods we can no longer provide, a pro-rated refund.

14. Disclaimer of warranties

Our plugins and services are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Keep backups of your site before installing or updating any plugin.

15. Limitation of liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law, or your rights as a consumer under the law of your country.

16. Ending the agreement

You can stop using our services and cancel paid plans at any time. We may end or suspend paid services if you seriously or repeatedly breach these terms. When paid services end, the free plugins keep working and your content stays in your WordPress database.

17. Changes to these terms

We may update these terms and will change the date at the top when we do. If a change materially affects paid customers, we will tell you in advance. Continuing to use our services after a change means you accept the new terms.

18. Contact

Questions about these terms? Open a ticket at support.nirosuite.com.