Monitoring - We've applied mitigations and the application, including search and table views, is recovering. Some users may still see intermittent slowness or errors while we confirm stability. We'll post another update once the issue is fully resolved.
Oct 07, 2026 - 16:32 CDT
Oct 07, 2026 - 16:32 CDT
Update - We are continuing to investigate this issue.
Oct 07, 2026 - 15:41 CDT
Oct 07, 2026 - 15:41 CDT
Investigating - We are currently investigating issues affecting access to the Loop application. Search and table views are the most impacted. We’ll provide an update as soon as we have more information.
Oct 07, 2026 - 15:38 CDT
Oct 07, 2026 - 15:38 CDT
Update - We expect invoices from the last month to have policy verification details available in the app by tomorrow morning. We'll provide updates on the remaining invoices afterwards.
Sep 29, 2026 - 15:13 CDT
Sep 29, 2026 - 15:13 CDT
Monitoring - We have a method in place to restore policy verification for invoices received before Saturday, September 26, and expect to begin running it shortly. This first pass covers invoices received in the last month. We will share another update once it completes, including next steps for older invoices.
Sep 28, 2026 - 17:30 CDT
Sep 28, 2026 - 17:30 CDT
Identified - We are aware of an issue causing invoices received before Saturday to read "Policy verification not available." No data was lost and we are working on restoring historical data.
Sep 28, 2026 - 11:11 CDT
Sep 28, 2026 - 11:11 CDT
Artifact Ingress and Normalization
Operational
Payment Processing
Operational
REST API
Operational
Web App
Degraded Performance
Search (In-App)
Degraded Performance
Analytics
Operational
Webhooks
Operational
Third-Party Services
Operational
Single-Sign On (WorkOS)
Operational
Login Pages (WorkOS)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.