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Inform users that Auto Uploads are not working after upgrading to version 3.30.6 or later聽#14349
Description
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Is your feature request related to a problem? Please describe.
After removal of the "all files access" permission already configured Auto uploads fail/stop working silently.
This is a big issue since some users rely on Nextclouds Auto upload feature for backups. After upgrading the app to version 3.30.6 or later Auto uploads and therefore backups stopped working without an error. Only the Google Play build of the app is affected.
Further, automatic app updates may lead to this issue without any user interaction at all.
Describe the solution you'd like
Display a push notification right after app upgrade, if the user has any Auto upload pairs enabled.
- Inform the user that
- Auto uploads of files other than photos and videos are not working and won't be working with the Google Play Store build
- the "Photos and videos permission" needs to be granted so that the auto upload of those files works again (but no other file types)
- the location permission is required if the user wants to keep location metadata in their uploaded photos
- Actively ask the user to grant the "Photos and videos permission" when they open the push notification
- Actively ask the user to grant the "Location permission"
From my perspective this issue is so critical that it warrants a permanent notification until the users acknowledges that they understood the change, either by granting the permissions or by disabling auto uploads.
Describe alternatives you've considered
Find other ways to reach ALL app users with auto uploads enabled that doesn't require them to manually open the app.
Do nothing and let users discover on their own that their backups aren't working anymore.
Only ask for new permissions when the user opens the Auto upload settings manually (current behavior after app upgrade)
Additional context
Users are surprised and upset that auto uploads have stopped working. Several issues and comments on this topic:
- #14199
- #14330
- #14331
- #14333
- #14334 (comment)
Activity
tobiasKaminsky commentedon Jan 9, 2025
Thank you!
We are working on exactly this.
As this is quite a bit of info, we are checking how to show it in a good way.
tobiasKaminsky commentedon Jan 9, 2025
@Whisprin you can have a look at #14247 (comment)
What do you think?
Whisprin commentedon Jan 9, 2025
Looks good so far. I can see an informative message, however no notification to inform users who are not opening the app themselves. Added a comment to the PR as well
Ilpredatore commentedon Jan 10, 2025
Hello, i notice that after 3.30.5 version, on Google Pixel 9 Pro i have another issue, uploading photos corrupt exif data, GPS location is missing.
I deleted playstore release and reinstall 3.30.5 from GitHub.
Federico
Whisprin commentedon Jan 10, 2025
Thanks @Ilpredatore
That's a known issue and a fix is already being worked on. It's also part of the info message in: #14247 (comment)
Mornsgrans commentedon Jan 12, 2025
post deleted
bilogic commentedon Jan 14, 2025
I don't think users are that interested in the details.
Why not just declare a stable version so that everyone stays on that and reduce the issues being opened?
If they want to use above that version and face issues, then just wait on the side.
1k issues feels overwhelming, I don't mind helping with the triage..
tobiasKaminsky commentedon Jan 15, 2025
This is handled via our next release, 3.30.8 RC1
It is currently in review and will be soon available for Beta users.
Please sign up to it, to check it and provide feedback.
bilogic commentedon Jan 15, 2025
how to sign up? why not put releases on this repo as well, using obtainium https://github.com/ImranR98/Obtainium makes it quite easy to update with just 1 github URL
bilogic commentedon Jan 16, 2025
I count about 300-400 issues related to auto upload, let's analyze:
There is only 1 thing to fix, auto upload and download, everything else, users have a workaround, therefore likely more patient but for those who need auto upload and can't get it work.... we are the reason there are 1k open issues
If this is placed on highest priority to fix, you can close out some 300-400 issues.
dany250 commentedon Jan 17, 2025
I totally agree with @bilogic
Android users use the app to autoupload pics n videos.
The app actually is not working on realme gt6 android 15. Even allowing every permissions it wont upload anything
Mornsgrans commentedon Jan 17, 2025
Auto upload of camera pictures and videos is the main reason, but auto upload of downloaded files..
Secondly viewing and downloading of contents of other Nextcloud folders as well as viewing and modifiing Office documents.
In my opinion the functionality of 3.29.x might be enough.
f451-fbsd commentedon Feb 19, 2025
Hi, using 3.30.8. is there a workaround or fix for this issue yet?
cibomato commentedon May 4, 2025
I'm using Android Version 3.31.1 on Android.
Automatic Camera upload is broken as some of my photos/videos are uploaded successfully but some others are not: e.g on same day I made about 30 pictures but only half of them wre uploaded. No errors!
This is extremely annoying because if it wouldnt work at all, I would have realized earlier but if it behaves lke this and you cannot be sure which / that all pictures are uploaded and there are no errors shown, it's complete shit and it totally sucks!
And problems with automatic camera upload aren't new and it seems I#M not the only one who has problems with it.
And hey: in our school we're discussing to migrate completely from M$ and other proprietary SW to free and open source SW but if it behaves like this, there will be no future for it!