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Startup Pricing

We offer discounts on the Premium plan for early-stage startups. It's $20 per month for your first year.

Apply Now →

Start for free. No credit card required.

Every plan runs on the full Shakebug 2.0 platform — Crash AI, Session & User Journey, real-time product analytics, event tracking, cohort retention and ratings & reviews, included from the free Basic plan up. Plans scale with your projects, team and users, not with which features you can use.

  • Monthly
  • Yearly

Yearly: save 24%

Basic Plan

$0/Month

  • 3 Projects
  • 3 Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 500 MAU users
  • All Integrations: Email
  • 10 days data retention
  • 3 Videos
    (20 sec each)
Start free

Basic Plan

$0/Month

  • 3 Projects
  • 3 Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 500 MAU users
  • Email Integration
  • 10 days data retention
  • 3 Videos
    (20 sec each)
Start free

Standard Plan

$75/Month

  • 6 Projects
  • Unlimited Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 20000 MAU users
  • All Integrations: Asana,Trello etc.
  • 90 days data retention
  • Unlimited Videos
    (80 sec each)
Choose Standard

Standard Plan

$57/Month

  • 6 Projects
  • Unlimited Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 20000 MAU users
  • All Integrations: Asana,Trello etc.
  • 90 days data retention
  • Unlimited Videos
    (80 sec each)
Choose Standard
Recommended

Premium Plan

$125/Month

  • Unlimited Projects
  • Unlimited Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 50000 MAU users
  • All Integrations: Asana,Trello etc.
  • 180 days data retention
  • Unlimited Videos
    (120 sec each)
Choose Premium
Recommended

Premium Plan

$94/Month

  • Unlimited Projects
  • Unlimited Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • 50000 MAU users
  • All Integrations: Asana,Trello etc.
  • 180 days data retention
  • Unlimited Videos
    (120 sec each)
Choose Premium

Enterprise Plan

Talk to Us

  • Unlimited Projects
  • Unlimited Members
  • Unlimited Bugs/Crash reporting
  • Analytics
  • Flexible MAU
  • All Integrations: Asana, Trello etc.
  • Unlimited data retention
  • Unlimited Videos
  • On-premise / self-hosted deployment
  • Dedicated SDK endpoint on your own domain
Talk to Us

🔒 Enterprise Security & Compliance for US Teams

Data Encryption: AES-256 at rest & TLS 1.3 in transit • Compliance: GDPR & CCPA Ready • On-Premise: Self-hosted deployments available for enterprise compliance.

Compare every plan feature
NVIDIA Inception Program member 1,300+product teams 44M+sessions analyzed Read our reviews on G2 →

How we compare on price

One published price, no per-event metering, no add-on fee for Crash AI.

Shakebug $0 / $75 / $125 per month — published, flat, no metering
Sentry $0 / $26 / $80 per month — plus per-event overage; replay capped at 50
Luciq (Instabug) No public price — book a demo to get a quote

See the full breakdown: Instabug/Luciq alternative → Sentry alternative →

Our Clients

Trusted By

Plan Price Comparison

Basic$0

Standard$57

Premium$94

Projects

3

6

Unlimited

Members

3

Unlimited

Unlimited

Bug

Crash

Screenshots & annotations

Country(Analytic)

Language(Analytic)

MAU

500

20000

50000

Data retention

10 Days

90 Days

180 Days

Videos

3

Unlimited

Unlimited

Video durations

20

80

120

Member-only commenting

Onboarding & Training support

Crash AI grouping

Session Journey

User Journey

Product analytics

Custom event tracking

Retention analytics (cohorts)

Ratings & reviews

Email integration

Email integration

Trello integration

Trello integration

Asana integration

Asana integration

Slack integration

Slack integration

Wrike integration

Wrike integration

Jira integration

Jira integration

ClickUp integration

Clickup integration

Monday.com integration

Monday.com integration

Linear integration

Linear integration

GitHub integration

Github integration

Basic$0

Standard$75

Premium$125

Projects

3

6

Unlimited

Members

3

Unlimited

Unlimited

Bug

Crash

Screenshots & annotations

Country(Analytic)

Language(Analytic)

MAU

500

20000

50000

Data retention

10 Days

90 Days

180 Days

Videos

3

Unlimited

Unlimited

Video durations

20

80

120

Member-only commenting

Onboarding & Training support

Crash AI grouping

Session Journey

User Journey

Product analytics

Custom event tracking

Retention analytics (cohorts)

Ratings & reviews

Email integration

Email integration

Trello integration

Trello integration

Asana integration

Asana integration

Slack integration

Slack integration

Wrike integration

Wrike integration

Jira integration

Jira integration

ClickUp integration

Clickup integration

Monday.com integration

Monday.com integration

Linear integration

Linear integration

GitHub integration

Github integration

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No credit card required

Frequently Asked Questions

Do all Shakebug plans include the full 2.0 feature set — Crash AI, Session Journey, Retention and more?

Yes. Every plan, including the free Basic plan, includes the complete Shakebug 2.0 feature suite.

  • Crash AI & Session Journeys: Automatic crash deduplication and session timeline replay included on all tiers.
  • Analytics & Retention: Real-time product analytics, custom event tracking, and cohort retention metrics.
  • Scale-Based Differentiation: Plans differ strictly by MAU volume, project count, team members, and data retention windows.

What's the difference between Session Journey and User Journey?

Session Journey tracks individual device sessions, while User Journey unifies a customer's entire historical timeline.

  • Session Journey: Timeline of screen views, events, bugs, and crashes within a single session, working even without user logins.
  • User Journey: Connects all sessions across device history under a custom user ID once provided by the SDK.
  • Diagnostic Context: Offers full reproduction steps for both anonymous visitors and authenticated customers.

Is Crash AI the same as basic crash reporting?

No. Crash AI provides intelligent pattern-based deduplication rather than basic raw crash logging.

  • Intelligent Grouping: Automatically clusters duplicate stack traces into unified issue cards based on crash patterns.
  • Impact Insights: Surfaces first-seen dates, affected devices, OS versions, and impact trends.
  • Priority Triage: Helps engineering teams fix high-impact crash clusters first rather than triaging isolated logs.

Does the free Basic plan include product analytics and retention?

Yes. Product analytics, event tracking, and cohort retention are fully accessible on the free Basic plan.

  • Full Feature Access: Access DAU/MAU stickiness, custom event logging, and weekly retention cohorts.
  • Free Tier Limits: Includes up to 3 projects, 3 members, and 500 monthly active users (MAU) at zero cost.
  • Instant Setup: No credit card required to start tracking app quality and user retention.

Does the Startup Plan include everything in Shakebug 2.0?

Yes. The Startup Plan provides the full Premium plan feature set at a heavily discounted rate for early-stage teams.

  • Full Premium Features: Includes Crash AI, Session/User Journey, retention cohorts, and in-app feedback.
  • Exclusive Discount: Discounted rate of $20/month for your first year for eligible startups.
  • High Scale Limits: Higher MAU thresholds, expanded project capacity, and extended data retention.

What if I go over my limit of MAU (monthly active users)?

In case you reach your MAU limit, the application will pause creating new bug or crash reports until the next billing cycle.

How do you define a member?

A member is an added team user who can inspect bugs/crashes, analytics, and events for assigned applications.

What plan is right for me?

We recommend starting with the free Basic plan to test all features, then upgrading to Standard or Premium as your MAU scales.

What are the different ways to pay for a Shakebug plan?

We accept all major credit cards including Visa, MasterCard, and American Express via Stripe.

Is upgrading prorated?

Yes, upgrading your plan during a subscription cycle is automatically prorated.

When will I be charged?

Your account is charged automatically monthly or annually upon activating a paid plan. You can cancel at any time.

Do you have a special custom plan for Enterprise or Software Agencies?

Yes — email [email protected] with "Enterprise Plan" in the subject line for custom agency/enterprise quotes.

Do you offer on-premise hosting for Enterprise customers?

Yes. We offer on-premise self-hosted deployment for Enterprise customers based on infrastructure requirements.

How secure is Shakebug.com payment?

All payments are processed securely via Stripe. Shakebug never stores credit card details on our servers.

What is your refund policy?

Refer to this page: https://www.shakebug.com/refunds

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Mail us at: [email protected]