How can we help?
Search docs, guides and answers — or open a ticket and talk to the people who built your theme.
Documentation
Step-by-step setup guides, tips and settings references for every theme.
Need changes, not fixes?
Customizations beyond a theme's features are a service, not support. We quote them at a fixed price.
Support ticket
Submit a support ticket
Need assistance? Submit a support ticket, and our friendly team will get back to you within 24–48 business hours.
Before submitting a ticket, please make sure you’ve done the following:
- Make sure you are running the latest version of the theme and the latest version of WordPress.
- Check our documentation for the answer to your question.
- Disable any additional 3rd party plugins (plugins that don’t come with our theme) you may be using to see if it fixes the issue.
Typical reply: 24–48 business hours. Tickets are answered in order — one clear ticket per issue gets you the fastest answer.
Sign in to pick from your purchases and track replies in your account.
Send us a message
Tell us what you need help with and we’ll reply by email.
Common questions
Most issues are solved here or in the documentation in a couple of minutes.
Still have a question?
Every theme is documented in detail, and our support engineers answer the rest.
Do your themes and plugins work with the latest version of WordPress?
Yes. All products are regularly updated for the latest WordPress releases. Keep WordPress, themes and plugins up to date for the best results.
What kind of support do you provide?
Help with installation, configuration and troubleshooting. Customizations beyond the theme’s standard features aren’t covered by support — our customization service handles those.
I didn't receive my download link. What should I do?
Check your spam or junk folder first. You can always sign in to your account and download the product directly. If that still doesn’t work, open a ticket.
How can I contact support?
Open a ticket from the Help Center (fastest), or email [email protected]. Live chat is available during business hours.
How long does a reply take?
Typically 24–48 hours on business days. If your site is down, choose Urgent when you open the ticket.
My theme isn't working as expected. What should I check first?
Update WordPress, the theme and plugins; deactivate other plugins to rule out a conflict; clear your browser and site cache. If the problem remains, open a ticket with the steps to reproduce it.
Do you offer refunds?
Yes — a 14-day money-back guarantee if the product doesn’t meet your expectations or has unresolved technical issues.
Will I get lifetime updates?
A standard single-site license includes one year of updates and support. A lifetime license includes updates and support for the life of the product.
